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Troubleshooting for interpreting/recording

Updated over 2 months ago

Issues

1. Webcam/microphone doesn't appear

Possible solutions:

  1. Make sure your webcam/microphone is plugged in.

  2. Make sure other applications that can use the microphone/webcam (such as Teams or Zoom) are closed.

  3. Make sure the webcam/microphone can be used in your browser. Normally a pop-up screen appears to allow the webcam/microphone to be used.
    If not, follow the procedure:
    ​Chrome: Go to chrome://settings/content/camera and chrome://settings/content/microphone and make sure the assessmentq websites is under the allowed websites.

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    Firefox: Click in the browser bar on the camera or microphone. Make sure the microphone and camera are allowed.

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2. Item doesn't load

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Normally this will be an internet connection issue. Make sure the connection is good and if possible connect using an Ethernet cable.

If it keeps loading for several minutes, a refresh of the page might help. Changing from one browser to another can be the last resort.

3. Error: hardware access denied

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This error apears if the microphone is blocked for the website. Check problem (1) to solve this.

4. Upload recording doesn't work

  1. Wait untill the uploading screen stops. Make sure the internet connection is optimal.

  2. When the upload can't be done after several minutes, the recording will be locally downloaded.

  3. Contact the exam organizer, the upload can't be completed.

5. Source file doesn't start when starting the recording

  1. Wait untill the file starts.

  2. If the file doesn't start, refreshing the page is possible but then the attempt will be lost and its not possible to record anything anymore if the maximum number of attempts was one.

6. Unable to hear the source file

  1. Make sure the volume of the PC is high enough.

  2. Check the volume bar in assessmentQ.

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7. Other issues or previous help did not work

  1. Open an incognito window in your browser

  2. Navigate to assessmentQ and sign-in again

  3. Start or resume your test in the incognito window

Using incognito mode will disable extensions which might cause problems with assessmentQ. Don't worry, to use assessmentQ you don't need any extensions. If you use assessmentQ in a proctored environment, you can enable an extension specifically if needed.

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