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Security settings

Hiding the Forget password link

In case of high-stakes exams, you may want to define the participants' passwords yourself and communicate the password verbally at the start of the exam. In this case, participants should not be able to retrieve or change their password via the sign in page.

Procedure

Proceed as follows to hide the Forget password link:

  1. Go to Settings > Security.

  2. Select the option Hide "Forgot password" link on sign in page.


    ​Result: The Forgot password link and the Remember me option are no longer shown on the sign in page.

Embedding the access code page in an iFrame

Due to security reasons, it's by default impossible to embed the access code page in an iFrame on a certain website. If you trust the website with the iFrame, you can whitelist it and afterwards, you'll be able to embed the access code page onto this website.

Note: This feature is inactive by default. It's only included for customers with an integration pack.

Procedure

Proceed as follows to allow embedding the access code page in an iframe of a specific website:

  1. Go to Settings > Security.

  2. Enable the option Allow embedding the access code page in an iframe

  3. Whitelist the website(s) where you want to embed the page. You can use '*' for variables within the same base website. For example "https://*.assessmentq.com"

Starting from assessmentQ 2026.03:
Managing the IP address restrictions

Enabling the IP address restrictions

As an administrator, you can restrict access based on IP address, ensuring that participants can only start their assignments from approved networks or locations.

Proceed as follows to enable the IP address restrictions:

  1. Go to Settings > Security.

  2. In the IP address restrictions section, select Enable IP address restrictions.
    ​Result: A placeholder for IP address restrictions is shown.

  3. Click to add an IP address.
    ​Result: The Add IP address restriction pop-up shows.

  4. Enter the name, IP address and optionally a comment for the IP address restriction you want to add.
    ​
    Configuration options include:

    • IPv4 and IPv6 addresses

    • Wildcards (e.g. `192.168.1.*`)

    • IP ranges (e.g. `192.168.1.0–192.168.1.255`)

    • Subnet notation (CIDR) (e.g. 192.168.1.0/24)
      ​

  5. Click Save.
    ​Result: The API address is added to the IP address restrictions overview. Participants trying to access an assignment from a non-whitelisted IP address are blocked and shown a message.

Notes:

  • Backoffice access and preview links are excluded from IP restrictions, so day-to-day content review is not affected. Neither is the use of public links impacted by IP restrictions.

  • IP address restrictions are fully supported in the assessmentQ API. Unauthorized access attempts are logged and can be retrieved via the API. A detailed overview of the available API calls can be retrieved from the online API documentation that you can find by browsing to your API Endpoint URL. For more information, see Using the assessmentQ API.

  • IP address restrictions are not by default available in your assessmentQ environment. If you are interested in this option, please reach out to our Customer Success team via [email protected].

Editing or deleting an IP address restriction

Proceed as follows to edit or to delete an IP address restriction:

  1. Go to Settings > Security.

  2. In the IP address restrictions section, click the three dots next to the IP address of your choice.

  3. If you want to make changes to the IP address:

    • Select Edit.

    • Change the settings to your needs and click Save.

  4. If you want to remove the IP address:

    • Select Delete

    • Click Yes to confirm.

Customizing the access denied page

Participants trying to access an assignment from a non-whitelisted IP address are blocked and shown a message. As an administrator, you can customize this message.

Proceed as follows to customize the access denied page:

  1. Go to Settings > Security.

  2. In the IP address restrictions section, select the language for which you want to customize the access denied page.

  3. Change the title and the text to your needs.

  4. Repeat steps 2 and 3 for all languages that are used in your assessmentQ environment.
    ​Result: Your participants will see the access denied page when they try to connect from a location that is not in the list of the IP address restrictions.

Customizing the assessmentQ waiting page

In case a maximum number of concurrent users is defined for your assessmentQ environment, users will see a waiting page when they try to log in while the maximum number of users has been reached.

As an administrator, you can customise the text for this waiting page to your needs.

Notes:

  • The waiting page is only displayed if a limit on the maximum number of concurrent users has been set for your environment. By default, there is no limitation on the number of concurrent users and this page will therefore not be shown to your users. If you are interested, however, in limiting the maximum number of concurrent users, please contact Televic Education via [email protected].

  • You can monitor the number of concurrent users in the Monitoring module. For more info, see Monitoring the concurrent users in your assessmentQ environment.

Procedure

Proceed as follows to customize the waiting page:

  1. Go to Settings > Security.

  2. In the Waiting page section, select the language for which you want to configure the waiting page.

  3. Change the title and the text to your needs.

  4. Repeat steps 2 and 3 for all languages that are used in your assessmentQ environment.
    ​Result: Your participants will see the waiting page when they try to log in while the maximum number of users has been reached. See also, What should my participants do when a waiting page is shown?

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