Introduction
This release introduces both a new help center and a new AI chatbot in assessmentQ. The new AI supported chatbot makes it easier to access support while creating or managing exams. The chatbot provides 24/7 availability, instant answers based on our help resources, and seamless ticket submission when more assistance is needed.
We have also made several improvements behind the scenes to enhance consistency and accessibility in the backoffice, ensuring smoother workflows for all users.
Get help from an expert
We have added a new AI supported chatbot to assessmentQ. It is designed to make support easier to access while you’re working.
You will find it under the familiar Get help from an expert button which you can access via the Help icon in the menu bar or via the Quick links in your assessmentQ backoffice dashboard.
Discover our new help center
We invite you to discover the new look of our help center.
In our help center, you can:
search for articles in the assessmentQ Knowledge Base.
access your tickets portal.
use the new AI supported chatbot to receive an instant answer on your question.
Notes:
The URL of the help center has changed to https://help.assessmentq.com.
You will only see your tickets portal and the chatbot in the help center if you accessed the help center via the assessmentQ backoffice.
New ticketing system
Our new help center also includes a new ticketing system. Some highlights of new features:
Seamless ticket submission from within the chatbot
If the chatbot cannot answer your question, you can now easily create a ticket from within the chatbot. It is no longer necessary to draft an e-mail yourself.
Automatic sign-in
When opening the help center from the backoffice, you are now automatically signed in to your tickets portal.
Notes:
Your organisation's tickets have been migrated to the new ticketing system. You can view them via your tickets portal.
It is no longer possible to sign in directly to your tickets portal, see Removed features below.
We expect the transition to the new ticketing system to go smoothly. If you encounter any issues, please don’t hesitate to contact us via the familiar support address [email protected].
Improvements
Easy access to the three dots menu
As a backoffice user, you sometimes need to scroll to the end of a row in a table overview to see the three dots menu.
Starting from this release, you can simply right-click on a row in the table to see the three dots options.
For example, as an author you can right-click on an assignment in your assignments overview to have direct access to the assignment options.
Adding items in a folder in an assignment
As an author, you will notice that adding items to a folder in your assignment has become much more user-friendly thanks to a new button at the folder level.
Improved consistency and accessibility
We have made several updates under the hood to create a smoother backoffice experience for all our users.
Removed features
Signing in to your tickets portal
It is no longer possible to sign in to your tickets portal directly via the URL of the help center. You are now automatically signed in when accessing the help center from the backoffice. More information.
Adding a folder in a folder in an assignment
As an author, you can no longer add a folder in another folder in your assignment using the Add folder button. It remains possible, however, to move a folder into another folder.
Standard browser context menu in table overviews
As a backoffice user, when you right-click on a row in a table, you will no longer see the standard browser context menu.
When right-clicking on a row in a table, you will now see the assessmentQ options menu.